That's Not My Department

I have been in this industry for over a decade, while my colleagues and partners have been in it for over 30 years, bless their hearts. The one notion that has never changed is when I say the word “Freight,” or any variation, Senior Level Management says, “that’s not my department.” I have been in meetings where the Upper Management leaves, visibly upset because they believe what I am about to discuss has nothing to do with them. I’m going to share a quick story of the time I became unhinged during a meeting and why it matters:

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